AVOID booking with them. Worst experience. My flig...

AVOID booking with them. Worst experience. My flight was cancelled in May because of covid-19, and I received an email stating there s no refunds, but I get a credit that has to be used/travelled by Jan 2021. I called to clarify that it was cancelled and ask how I would redeem my credit, and the staff was very rude and condescending. She told me that in order to use this credit, I have to call in. I recently decide to use my credit because I didn t want to lose out on $800. I was on hold for 2 1/2 hours and then I lost connection. My partner then call because I was so frustrated, which he was on hold for the same amount of time. Once he got through to the agent, she told him she couldn t book any flights at that moment because she locked herself out of her account! This was after we have both been on hold for 5+ hours! She did eventually call back, but then she told us there s a FlightNetwork fee, which I noticed we didn t have to pay for during the initial booking we did ourselves... Save yourself the time, money and headache by booking directly with the airline.