Kanchana Wijesekara

Review of Performance Auto Group

I was shopping around for vehicles, so I dealt wit...

I was shopping around for vehicles, so I dealt with Auto Planet Direct (used cars), Mitsubishi (Brampton) Mazda (Brampton) and Nissan (Brampton). All dealerships have a large inventory of vehicles; the websites are comprehensive providing all the information necessary. The sales teams are highly customer oriented, knowledgeable and adopt a none invasive approach.

However, during all three dealings, I got the feeling that they lack interdepartmental coordination and the process relating to customers seeking financing (especially) if they have marginal credit scores.

I tell this because of the following;

1 - At Autoplanet Direct, Nissan and Mazda the first thing day do once a customer is seeking finance is to perform a hard check on the credit score; then they share the application with the financiers. This is fine as long as one of the financiers approves the application but in case none of them approves not only your request is declined but your credit score has taken a tumbling which further hinders your ability seek finance else where at least for 45 days. They can easily avoid this situation by performing a soft check and checking with financiers if the customer could be financed.

2 - At Mazda, I got rejected for financing. I had to visit the dealership more than twice to get my deposit back since neither the salesman or the finance manager was there, which was not pleasant. Not only I was rejected for financing, here I am going back and forth to get back $300 of my own money. I understand employees can go on vacation, get sick or be out on an official visit. But shouldn't there be someone covering duties.....!

3- At Auto Planet Direct the initial email sent by Customer Service Rep, it was mentioned that he/she will be helping you secure an Auto Loan Approval and he/she look forward to helping you obtain a new vehicle regardless of your credit rating. How ever regardless after two days of visiting the dealership and submitting the application when I checked back with the customer service their feed back was to check the application status with Credit Manager .