Antonia Boyette

Review of Hann and Hann, Inc.

Hired these folks in 2015 to reglaze a small batht...

Hired these folks in 2015 to reglaze a small bathtub. The rep they sent to assess the work, Todd Tunnell, was congenial and informative. I hired Hann & Hann, paying in the neighborhood of $1800 - $2000 to reglaze a tub measuring 36" x 36".
Since I am on the road A LOT, and there are two other full baths in the house, staying out of the tub for longer than the prescribed time after the glazing was done, presented no problem.

Within six months, the glaze began to peel in tiny areas. I resolved to call Todd Tunnell the next time my schedule brought me back home for a solid stretch of time. Eventually I called the offices and left a message for him.

No response.

I called the offices once again during a subsequent return home, only to be told Todd Tunnell no longer worked there. After sharing the deteriorating status of my tub to the person who answered my call, a return call was promised.

Its been at least two years, with one follow-up call from me.

Nothing.
Not. A. Word.

During the passing years, the peeling now exposes most of the tub, showing off the pink glaze previously featured. A few months ago, a plumber clearing a clogged drain took notice of the botched glaze-work and mentioned that it looked as the tub was never properly prepped for reglazing by whomever did it, because the original pink glaze was still in pristine condition, therefore the next glazing for which I paid a heft hefty price, never had a chance.

Inept or dishonest? Either way, they failed to deliver anything close to satisfactory work, and far worse, Hann & Hann has chosen to ignore the issue and repeated attempts to contact them.