Very disappointing experience. Checked in at the d...

Very disappointing experience. Checked in at the desk at 12noon. Was told we had 2 rooms on 6th with the rest of the party but rooms were not ready. They took all my info and card imprint. Told us they would call when rooms were ready. At 415pm we still hadn't heard anything. Told us then they didn't have our reservations and proceeded to take all the info again. Assigned us 2 rooms on different floors and said that was all that was left, take it. We had a senior with us and that was not an option but they wouldn't accomodate. No idea what happened to our original reservations and room assignments. Staff did not apologize. Took another hour to get us 2 rooms on the same floor finally. Did not need the stress.