Greg Rogers

Review of Carton House Hotel

Yes....a 4-star luxury hotel resort. Pristine, spa...

Yes....a 4-star luxury hotel resort. Pristine, spacious marble tiled lobby. Plush carpeted, brass lamp lit corridors. Tasteful and richly decorated rooms with the highest comfort standards. Top notch bathrooms with separate shower cubicle and extra large bath tub. Very nice.

HOWEVER, on a serious note, the corridors to the bedrooms are extremely long and most significantly are CURVED. While there is adequate emergency fire evacuation signage, there is not one "Lobby this way" sign on display throughout Floors 1 and 2 and it's really easy to get lost. There are numerous unmarked brown double doors leading to alarmed emergency exits, staff only areas and dead ends. Curved corridors mean you don't know if you've been there before! Consequently, on an attempt to get to the lobby at 1am, after almost 15 mins of walking in circles I rang the hotel via its website. I asked the front desk to send out a search and rescue team to pick me up at a specific landmark and break me out. A barman was dispatched and I lived to tell the tale! SERIOUSLY, @MANAGEMENT..... this is a Heath and Safety issue.

UPDATE: 28/11/2019 from Carton House Management
"Our new way-finding signage program commences in 2 weeks. I would like to assure you, however, that we are fully compliant with all fire regulations and recently certified after the renovation program completion on our new wing."

04/12/2019: AS A REVIEWER MY POSITION STILL STANDS:
I look forward to an invitation from you to return and inspect the new signage. When satisfied that thIs issue has been addressed I will adjust this review and remove all references to signage and Health & Safety.