Paul Monteleon

Review of City Utilities of Springfield

Just got off the phone with customer service. It w...

Just got off the phone with customer service. It was my third call. Apparently there is no real way to dispute a meter reading on your water portion of the bill. I can show there was a water leak before I bought my house but all they can say is the meter reading showed no change in meter readings the previous months to me buying the house. Now I am on the hook for 18000 plus gallons of water! Apparently no way to present my case either. Just an update to my review. I just bought my house. CU told me the previous water meter readings hadn't changed because the house was vacant for months. My inspection report prior to buying the house showed a water leak at the shut off under the house. It was fixed right after purchasing the house. Why did the previous readings before I bought the house never change. The water was on for the previous owner. A question I will probably never get answered.