Michelle Arant Review of Guarantee Automaxx
Updated: The dealer fixed our issue so I have upda...
Updated: The dealer fixed our issue so I have updated my review to 4 stars.
Just wanted to leave a 3 week post purchasing review. We purchased our vehicle on April 16 and as of today, May 8, the vehicle still hasn't shown up on our DMV records as being registered and our temp tags run out on May 16. We have a trip we need to take in the vehicle and will be out of town when the temp tags expire, and we need our plates before we leave. So, I called the number on their website today and the person who answered the phone didn't identify himself but needless to say, he wasn't very personable and came across as rude. Pretty much wouldn't let me talk and said he was outside and needed to go inside to look at our records and that he would call me back in a few minutes. That was 30 minutes ago and why I am writing the review.
The person on the phone said they took a bunch of stuff to the DMV yesterday and our stuff may have been in that batch. Either way, I don't care about when they dropped it off. We purchased our vehicle 3 weeks ago and they shouldn't sit on the registration for that long. I don't feel we should have to chase them down. We purchased a vehicle from another dealer in July last year and it showed up on our DMV online in less than 10 days. I will update my rating once this has resolved.
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