Sedgwick

Review of Lexus of Riverside

On March 20 I received a call from my mother in la...

On March 20 I received a call from my mother in law who owns a 2019 LS500 . She had gone to the store and her car wouldn't start when she was leaving the store. She called my wife and I for help. I arrived and called the dealership for help. I was told I'd be connected with a service advisor but only received voice mail so I left a message. After an hour still didn't get a returned call. Called again and was told NO ONE was available. I asked for service manager and was told he was in a meeting. Asked for sales manager and received voice mail but left a message. 2 1/2 hours later and still no call back. I had to search the manual and was able to start car. I still have questions about the car. It seems Lexus just wants to sell expensive cars and not provide service when the customer needs help.