Horrible brisbane colour selection day!

Horrible brisbane colour selection day!
The sales are very warm and great service however, after we paid $1000 deposit, we had been arranged a colour selection tour, it just a horrible day. We had the appointment on 1st May, 2021 It was a Saturday, We are both very happy to be there start to look at our inclusion, and there are there staff in house, We got about 4 groups. The sales gave us a 5min intro, then said because of COVID they can't be with us, we need you look at our self for 1hr. We have no idea how to difference them, and the staffs are just seat there, not offering any help. We had to go back the reception as ask them questions.

There is a female staff that day, she has no professional knowledge about their product, keep go back to ask another staff! I had go go back to ask question for more then 5 times. And she doesn't even know what the difference between different carpet and timber floor!

If they really care about COVID, why they didn't wear mask? and didn't even mentions about rules for avoid immediate touch.

They even said their coffee machine has colesed because they won't provide milk.
Then why your sales keep offering, you think we has paid the deposit, then we will definitely not leaving?

This is a horrible experience, no help at all!