My loan got sold to this company. I signed up for...

My loan got sold to this company. I signed up for auto pay. I was autoenrolled in paperless billing. Now I have no access to any statements. I can not get to them online. When I call about the issue, they say since I have direct debit, I will not get any statements. They don't have any statement they can send me. I have been dissatisfied with their service from the time my loans were switched.