Fur Baby

Review of Bountiful Mazda

Bought a new 2012 Mazda 3 hatchback back in Octobe...

Bought a new 2012 Mazda 3 hatchback back in October 2012. Great experience when I bought it. Was offered the free tire deal ( buy one get one free) if I brought it in and stuck to the recommended service schedule. Also was told about the Mazda loyalty program, $500 off if I bought another Mazda at any time after. Loved this car as a daily driver and did the 50 minute drive back here for all my services. Clean place, refrements and a professional sells team that s knowledgeable of their products. They honored the tire deal. Thank you. Then came the dreaded day of my accident. Guy blow the red light at 60 mph and wiped the front end out. Totaling the car. I walked away without a scratch. My insurance company paid me for fair market price. I went back to buy a new one. About to pull the trigger and I brought up the loyalty plan. I was told by the manager that since the car wasn t in my name because I Signed it over to the insurance company that it wouldn t be honored. I explained that I m in their system and never missed a service appointment. Showed pics of the accident. Still nothing. Well they lost a customer over the $500 loyalty program that had a protection clause for them. I know they have a business to run but it left a bitter taste in mouth. I drove away in the rental I had and bought a Ford down the road. I had to turn the rental in within a week so I had to get a car ASAP. I love the Mazda products and just bought a used 2014 for my 16 year old daughter. I m not hating on Bmazda. I m just bitter over how I was treated about not proving that I bought one from them when they have the complete buying and service history of my old beloved Mazda. I bring this up now because it s a running joke when we receive advertisements from them and my wife and I say to each other maybe they will honor that $500 loyalty deal on our next purchase. Long story short I m just a bitter man who feels that he was bait and switched. I do recommend going there if your in the market. Again, great place and a professional sells team.