When I arrived to drop my vehicle off, I had to wa...

When I arrived to drop my vehicle off, I had to wait 15 minutes before anyone attempted to help me. I instructed the gentleman to include my spare in the tire rotation, outlined the concerns I had, and requested a loaner. I was asked to have a seat in the waiting area so they could prepare paperwork for my loaner. Meanwhile, the cashier was preoccupied speaking with a service technician instead of processing my paperwork. After 35 minutes, they finally got me processed. The following day, I get a phone call the next day stating that they couldn't find anything wrong with my vehicle, road tested with no issues. I asked if the spare had been included in the service and it wasn't. They had to put it back in the shop. I got another call stating everything was finished. I picked it up and it clattered on my way home. I will have to take it back for a second visit again....Very disappointed.