Angela Stafford

Review of Hilton Hotel Brisbane

THIS IS A WARNING TO ANYONE PLANNING TO HAVE A GOO...

THIS IS A WARNING TO ANYONE PLANNING TO HAVE A GOOD EVENING AT THE HILTON HOTEL IN BRISBANE - As a Hilton Honours member i was greatly looking forward to my stay at the Hilton, Queen Street, Brisbane on Saturday 10th December. Additional to staying at the Hilton we had my works Xmas function booked for that evening. I was absolutely disgusted in how our party of 13 were treat by the restaurant staff! Firstly we were asked to keep the noise down as it was affecting other diners, my answer to that is dont accept a xmas party booking of 13 people if you don't want excess noise levels. Also after having 1 glass of wine and 1 JD @ coke in a 1.5 hour period (including eating dinner) one member of the group (who was a 50 year old woman) was told by a young male waiter that they couldn't have another drink as they thought the person had drunk enough alcohol and the Hilton had a liquor license to protect. Out party of 13 were shocked, disgusted and furious that this happened and we chose to leave the venue.
The party organiser (owner of our company) and the lady who had been humiliated in front of her colleagues complained to the Hotel Manager. The Hotel Manager looked into the complaint and then offered complimentary breakfast as a way of an apology. The complimentary breakfast was turned down and the Manager was told that none of the 13 people would ever stay or dine at the hotel again. The whole evening was spoiled by a young waiter who felt he could tell a grown woman that she had had enough to drink. Disgusting!