I was a student of UEL for three years. Most of th...

I was a student of UEL for three years. Most of the lecturers who taught me were great, but the staff were and are the most incompetent bunch of people I have ever had the misfortune to deal with. The residential department are a joke who just avoid any complaints or problems you have, but when they require something from students you've never seen anybody move quicker. Nobody at the HUB (the main department for services to students) appears to be on the same page as anyone else. I have been trying for the past two weeks to get a straight answer on how to get my middle name included on my degree and transcript so I can process a visa application. I have received a different answer every time. I was then given the e-mail address of a supervisor who I still have not received any reply from. This is not helpful when you are in a hurry to resolve any issues you may have. All in all, the services for students at this university appear to create more problems than they resolve.