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Review of Mack Cycle and Fitness

I started going to Mack Cycle to service my road b...

I started going to Mack Cycle to service my road bike after my ususal shop changed ownership. From the start, Roberio welcomed me like an old friend. He and his staff are extremely knowledgeable.

When I first took my bike it was making a sound as if the bottom bracket were cracked. Roberio started investigating and later found that the sound was being caused by a gritty lube that had been applied to the crank. He cleaned it, applied the proper lubricant and it was working perfectly.

Recently I cracked the hub of my back wheel. Roberio provided a temporary replacement while he dealt with the manufacturer to get the replacement wheel. In the end he was able to get the warranty to cover the a new wheel and I never missed one day of riding.

What I most appreciate about Roberio and his team is that they know what they are doing and they don't try to goad you into doing unncessary work just to fatten the bill. In fact, the service prices are extremely competitive. I have gone in with problems that could be diagnosed as major (expensive) issues only to have them turn out to be simple fixes.

My Cervelo is running like new thanks to Roberio and his crew and their attention to detail.

The service department at Mack is everything that you can ask for. Everyone is knowledgable and with Roberio at the helm the operation is smooth and simple for the customer.