Nicole Flores

Review of Horseshoe Mountain Lodge

My parents booked this room. We were supposed to h...

My parents booked this room. We were supposed to have adjoining rooms, they didn't have any on the ground floor. There where cob webs everywhere even when we walked through the door into our room. Our room stunk really bad like dirty carpets. Room 104 had mold all over the ceiling in the bathroom. So they moved us upstairs to room 204, got into that room and mold all over that bathroom as well. I called and the front desk lady tried to tell me that Utah is a dry state and mold does NOT grow here! Well she is wrong! It does grow here it can grow anywhere, and her boss did not want to move me to another room. Manager advised the front desk staff to wipe it down with alcohol and tell the customer it is mildew. I have taken pictures of this and showed her in person. Finally after complaining enough she put me in another room witch she had me "inspect" before assigning it to me. Witch made me happy but I am still creeped and grossed out! I do not recommend this hotel unless you ask to inspect your room to the fullest before staying here!