Terrible, terrible, terrible service!!!! I can't t...

Terrible, terrible, terrible service!!!! I can't think of a better word to describe how terrible the service is at this location. Although courteous and pleasant in conversation, the service department is unorganized, undependable, and untrustworthy.

My service request was for a new battery & oil change. I was told that they cannot just put in a new battery and must do a 32 point inspection which would include the oil change. I was given an appointment date about 10 days out and was told someone would call me to schedule a pickup time. No one ever called. After hearing from no one I had to call two different days to check on when the pickup would occur. Each time the same person who initially scheduled the pickup sounded confused as to why it had not been done and advised someone would call me. No one called. I called the morning before the appointment date and was told they don''t do pickups on Tuesday so they would call me the next morning (appointment day). By 10 am no one had called so I called again. The same person answered the phone and after putting me on hold for several minutes she advised another employee had taken the truck "somewhere" but should be back within the hour and he would be sent to my residence.

To make a long story short he finally showed up to pick up the scooter but no one called to advise of anything by the end of the day. No one called the next day. I called the 3rd day to inquire and was told they could not do the oil change because they couldn't start the engine. I declined any further service by them based on the shenanigans I had dealt with already. They advised they would have to charge me another $50.00 to return my scooter to me. I was told I owed $284.00 over the phone but when I arrived someone realized the price of the oil change (that was not done) was still included. I paid $183.00 for nothing! Will never return or recommend to anyone!