Please read what others have posted about this com...

Please read what others have posted about this company. I ignored the reviews since I had purchased a sofa years ago and was pleased. But I just received a motorized recliner and was happy with the overall look but it is sooo stiff and rigid. My husband is so unhappy since I gave his old recliner to our church charity store. He works extremely hard and only wants a comfortable chair to relax in when he gets home. Well, it certainly is NOT this recliner. After receiving it, I contacted Smith Bros furniture and asked if they could help but they informed me that I had to go to my dealer to resolve any problems. So, I contacted Glidden Furniture store in Terre Haute , IN and they said they had spoken to Smith Bros and they suggested we just give it time. I told them how displeased my husband was with the hard cushions, that he is a small person, and that he is in his late 70's, as well as myself and that we may not have time , so the owner of Glidden's suggested I put the bottom cushion on the floor and jump up and down on it but to be careful and not fall. Really? I did it anyway cause I was desperate to try anything. Of course this did not help. I called back and reminded Glidden's how I needed help. Then the dealer said I might see if some larger friends would come and roll around to make it softer. Absurd. I said this is not the answer. So she said that they would contact Smith Bros and order a softer bottom insert but would probably cost me about $75 and then her brother would come down and fix the bottom cushion and remove some of the stuffing in the back. I said this was fine. Well I have called my dealer and she will not respond. Smith Bros will not do anything either so I have a recliner that cost me $1603 and is very uncomfortable and causes your back and posterior to feel numb after awhile. I sat in many recliners before deciding and most of the cheaper ones were more comfortable. My choice was an expensive mistake. Do your research ! I will not buy custom ordered furniture again. Nor will I care about purchasing from an American made company or a local store. This has been an extremely disappointing experience. Don't repeat my mistake!