Shreya Agarwal

Review of Route 46 Chrysler Jeep Dodge

Worst dealership experience I have had with 0 resp...

Worst dealership experience I have had with 0 respect for the customer. Save your time and money and go to Nielsen East Hanover or Salerno Summit instead if you can! Those people are straight shooters and much better to work with. I'll share my experience and leave it up to you whether you want to go here. My husband called Route 46 in the morning asking if they had a truck in stock and that we wanted to come by and test drive. The person he spoke to confirmed and told my husband he did not need to make an appt, the truck would be there when we wanted to come in. My husband said great, we'll be coming by in the evening right after work and hung up. We arrived at the dealership around 6pm where the receptionist asked us if we had an appt. We said we did not and were told to walk in. She checks us in and we proceed to sit and wait for the next 15 - 20 minutes. Finally a salesman in the middle of another transaction comes to help us and we tell him the truck we want to see. He confirms that they have it and tells us it will take about half an hour for the car to arrive from the lot. We said OK no problem, we have to make a quick run to Costco which is around the corner so we will return in half an hour. He says great! We run to Costco and rush back because we were returning 40 minutes later instead of half an hour and the dealership closed at 8. Upon returning, the sales guys is busy again with his previous transaction and the receptionist asks us to wait. She finally gets his attention and he tells us the car will be there in 10 minutes! We thought that was weird since we were already late but figured okay sure. 10 minutes go by and nothing, 20 minutes go by and still nothing. The sales guy tells us he cannot predict the traffic and has no idea where the guy is!! Another 10 minutes go by and the sales guy finally finishes his transaction and decides to pay attention to us and FINALLY calls his driver who informs him he is 10 minutes out. At this point, it is already 8 pm and the dealership is basically closed and we're just standing there the only people left. We are so angry but figured we have waited so long that we can wait a final 10 minutes. 20 MINUTES GO BY and nothing!!!! This dealership has wasted 2 hours of our time and were the most sleazy and dishonest people we have worked with! They can't even be honest with their inventory, imagine what it would be like buying a car from them!! 2+ hours to drive a car from the lot to the dealership, is their lot in another state??? All we wanted to do was test drive and see if we could buy it! So disappointed and turned off by the disrespect.