I was a member at Villa for several years. When I...

I was a member at Villa for several years. When I first started, the staff was wonderful. The front desk would even know myself and family by name. I loved it.

About 2 years ago, the place started going downhill. There was "an incident" at the pool and their untrained lifeguard almost cost a young boy his life. When I went to group classes the next week, a friend started talking about it and I was pulled aside by Dana, the Group Fitness Manager, and told that we can't talk about it anymore because it's making the club look bad. I pay $175 month. It's not my job to make the club look good. It's the club's responsibility to train their lifeguards! Then I was contacted by management about this who offered a $75 gift certificate to their spa. It was never received.

On several different occasions, before the incident above, I had recommended this club to people who signed up. I never did receive any money on my villa sport membership as I was supposed to.

The front desk staff has gone all downhill. The manager of the front desk has no idea about customer service though so I can't expect her staff would know either. Just a poor, poor place. I would be better investing my money into a different facility and that is exactly what I'm going to do!