Graeme Weir

Review of Flight Network

I made an error on my grandsons' names when I book...

I made an error on my grandsons' names when I booked their flights. I phoned Flight Network the next day when I realized my mistake. They gave me directions on how to fix my error and I was dreading the additional cost. Someone from Flight Network (I think her name was Erica) called me back to say that there would be no charge because the correction was being made within a certain number of hours (12 or 24 - can't remember). At any rate, i was very impressed with the level of customer service.