I enjoyed my stay here but there were several thin...

I enjoyed my stay here but there were several things that detracted from the five star experience. When we check in at the hotel, it took more than 15 minutes for someone to be available to retrieve our luggage (one backpack) that we previously left with the hotel earlier in the day. The biggest plus was the cleanliness of the room. Nothing was sticky or stained. Everything was neatly arranged on the tables for us. Most importantly the sheets and pillows were clean and didn't have a strange odor to them. The carpet, however, could use a little extra help with the cleaning. Another thing was the view we got: our room faced the back of the hotel so it wasn't much of a sight to behold. Other than the aforementioned detracting attributes, I enjoyed my stay here. It was clean and we had all the necessities. Would stay here again.