Catherine Dill-LeBeau

Review of Universal Studios Orlando

We went mainly to see the Harry Potter exhibits wh...

We went mainly to see the Harry Potter exhibits which were fabulous oh, the only downside was that there's not more places to sit for people like my husband who had had knee surgery. And when we went to see the Grinch play, the girl made him climb halfway to the top! Even after I asked her could he said in the lower chairs because of his surgery. Very disappointed, we had to wait till most everybody left so he could slowly come back down the stairs it took a big toll on him. My opinion, with the excellent customer service I saw everywhere else, the way this one person handled the situation, did not represent you strive to deliver at Universal Studios, and when I spoke with her after after it was over she argued with me again