Christi Mendieta

Review of Universal Studios Orlando

This was our first time ever visiting Universal, c...

This was our first time ever visiting Universal, coming from about a 13 hour drive. This vacation was planned and paid for almost a year in advance. Because of COVID, we had to reschedule from our original spring plans. That's understandable. What wasn't okay was that we got rescheduled for Labor day weekend. We had four days of park to park tickets. Saturday was awful. Huge crowds, long lines in the hot sun. I know they were trying, but there was no way it was safe. We rode ONE ride that first day. The virtual lines were a joke. We tried all day to get in them, and they were always booked. Some rides were taking only virtual riders so we didn't even have the option to wait in line. Day two was almost as bad. We rode three rides. Labor day started bad but the crowds thinned by the afternoon. Our last day was finally the way we had wished and dreamed of it. We got to ride pretty much everything, the lines were all 30 min waits or less. I'm so glad it ended on a good note or our first ever family vacation would have been ruined. Let me say this tho...the staff are AMAZING. Everyone is so nice and helpful, they are what made it tolerable. And the wizarding world is so detailed and well done. I do hope we can visit again, but it will definitely be on dates I choose that are not a holiday weekend.

Update: we were contacted by guest services, and they made it right for us. They have all been wonderful. We will definitely be returning next year!