I would give no Star at this time. I own a 2015 Do...

I would give no Star at this time. I own a 2015 Dodge Charger and have been informed there is a manufacturer's defect regarding the interior panelling. I have been told by two service managers this repair would be taken care of without any out of pocket expense. A week ago I was told Chrysler wanted me to pay a "customer participation" fee of $1900. When I spoke with the representative at Chrysler she told me she did not know what I was talking about. The representative has been diligently trying to contact the service manager and when she did get a live person she was told my Hegg Dodge they had no record of me being a customer. I have taken my car to that dealership for all my car needs. I have been told I would receive a calls back with answers by the service manager, Abrian; who never called, emailed, or sent a text. I have gone as far as to speak to Scott, I believe the general manager, who told me this issue would be resolved quickly and that I am not the only customer receiving sub-standard customer service. Giving the bear minimum 1 star which is truly not deserved but it is the only way to get this issue posted because I would have given no stars.

Today I called the dealership because the Chrysler representative indicated she did not receive a call from Service Manager Abrian. I call and call but no one is answering.