Aikido Masters Self-Defense Academy

Review of Crescent Processing Company

I have been using crescent processing for many yea...

I have been using crescent processing for many years, until I looked at some of the charges which I feel are overpriced. I also found a billing company to handle my billing for me. I contacted them to cancel in June of last year and they told me that I missed my cancellation anniversary in April and would have to wait another year or they would charge me a crazy cancellation fee. So I waited until January 2013 and called them to cancel. I asked them what was the exact protocol I needed to follow so I would not receive any more fees and make sure my account was actually closed. I was told that my cancellation should be in April but she would accept my cancellation letter that day. I wrote an e-mail stating that I wanted to cancel as I was instructed, sent back my equipment, and asked her would I get any other fees, charges for anything and she said no. Guess what, I then looked at my February bank statement and found they charged me almost $25. I called the company to find out why I was being charged and they told me my Anniversary was not until April so they were going to charge me until then. When I explained that I had a conversation to the contrary, they replayed the phone conversation and it said on the recording just what I had said. Even with that, she said that she was not going to honor that, that I misunderstood what she had said and that I can either accept it and wait until April or she would charge me the crazy cancellation fee. So I will get an extra $75 or so in fees when I do not have any of their equipment and I am not using their services. Run away and never use this company.