Patrick Gibson

Review of Del Condominium Rentals

Very poorly organized and managed company from a r...

Very poorly organized and managed company from a renter's perspective. From the initial outreach to possession date, I have felt nothing but disappointment. I recently moved into a new brand unit in a building managed by Del Condominium Rentals. The unit was not my first choice, as I missed out on my first choice due to an administrative omission. No one from Del Rentals bothered to contact me regarding the omission and it was only after I called to check on the status of the unit was I informed that the unit had been already rented, as my application was incomplete. During the signing of the lease of the next unit, I specifically inquired about the lack of blinds and was assured that they would be installed prior to my possession date. When I took possession, the blinds were not installed. I inquired with the onsite administrator at the time as to why the blinds were not installed and was told that it was being looked after. 2 days later, I received a call from a member of Del Condo Rental's service team ensuring me that the blinds would be installed next week. A week later, I receive an email saying the blinds would be installed on Aug 31, a full two and a half weeks after my possession date. I expressed my disappointment over this issue and was basically told that there was nothing they could do and that I could "install temporary blinds" (which I would have to pay for). With large floor to ceiling windows, blinds are essential from both an energy conservation and privacy perspective. Overall, the experience has left me feeling completely misled and unheard as a tenant. I would not recommend that anyone rent through this company.