Sarah Campbell Review of Stone Soup
Odd experience. Came with my sister and we ordered...
Odd experience. Came with my sister and we ordered several items off the menu. One item had different meat options and the waiter didn t ask which meat and rang it in as shrimp. My sister forgot to state the meat option she wanted but the waiter also should ask which one and not assume. Another item was supposed to be mushroom caps and it came out as fried mushrooms to which he never said anything about it. He waited until we had tried a few (we didn t know what mushroom caps were supposed to be like) and we said something to him hey are these just fried mushrooms or the mushroom caps and he admits he rang it in wrong and that it was in fact the wrong dish. We thought to ourselves ok that s weird why didn t you say something about it then instead of just hoping we would not figure it out? It was clear this waiter was new as he didn t ever ask to fill our drinks and had now messed up two orders so we thought no big deal and just let it go and he offered to take the fried mushrooms off the check which we were fine with. The problem came when we had already eaten 1/3 of the mushrooms at this point (not anymore after we realized it was the wrong dish) and he asks if we need boxes and we said we needed an extra box for the mushrooms that were leftover and he tells us that if we are going to take the home he will put them back on the check.... WHAT? You admit you rang in the dish wrong you admit you forgot to ask what meat on the pasta and just picked one but not just leave what is on the table? You would rather waste and throw away the mushrooms that are half eaten then let us take it all home after your mistake? So odd. Not that we cared about taking them home it isn t what we ordered but the principle of it. You mess up several items on an order and then don t just let your patrons have the meal instead of wasting it and throwing it away?
I tipped him but will not be back. Customer service is part of the experience.

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