Michael Unruh

Review of Ramada Plaza Hotel O'Hare

DO NOT STAY HERE!!! Terrible!!! Both Wyndham and...

DO NOT STAY HERE!!! Terrible!!! Both Wyndham and Expedia should be ashamed that they include this location in their portfolio. This place is dirty, stinky, and old. The staff are the rudest people I have Ever encountered at a hotel. The bathtub had hair in it and the trash can had trash in it. It was obvious that the room had not been cleaned from the previous guest. We were switched to another room, where the air conditioner didn't work. This is the middle of Summer!!! There was also no coffee pot in the room. We complained again, but were told that there were no other rooms available.
It was late and we were tired from our flight, so we stayed in the room with no A/C. Awful!! When we checked in, we were told that breakfast was included. However, the next morning, we went to the attached restaurant and they tried to charge us for the buffet. We were sent back to the reception desk, where the Very Rude manager told us that she didn't believe that we were told that breakfast was included!! My wife asked if she could at least have a cup of coffee from the restaurant, because there was no coffee pot in our room, and she told us NO! Are you kidding me?? This place is a joke! DO NOT STAY HERE!!