Erica Bown Review of Hotel Winn
Absolutly loved everything about Encore. The staff...
Absolutly loved everything about Encore. The staff were amazing, our rooms were INCREDIBLE! Nicest room we had ever stayed in. The pool was nice (the 21+ pool looked WAY better and zero people were using it but you also have to pay to enter that one
my biggest complaint was the pool closed at "dusk" which was like 8pm but the sun was still out... I wish they'd stay open longer.
We were staying there with our 2 year old so the concierge that brought our luggage up let us know we could request a fridge without a fee (the rooms do not include fridge or microwave - with the exception of the stocked fridge with a 30 second time limit on anything you remove. You will be charged for the item if you have it out for longer than the 30 seconds) they set the fridge up by our desk which wasnt too far from the bed, when we were going to sleep I couldn't figure out what the super annoying sound was... It literally sounded like a fly buzzing against a microphone. We thought it might be the speaker feed back from us playing with "Alexa" earlier so we told Alexa to shut everything down. (Which was also fun using Alexa to control the room.)
We found out it was the fridge so we took it into the bathroom and shut the door, where we also didn't know the outlet wouldn't work if the lights were turned off. So our daughters stuff was ruined in the morning.
Also just so you know, they will not allow food to be delivered from outside. We used post mates and had to meet the delivery person outside.
We will definitely be back though. I want to take advantage of their spa packages and dining options. The staff went above and beyond to make sure we always had what we needed as well as always smiling and being so nice when we would walk around
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