Anna N

Review of Mac Churchill Acura

I had the absolute worst experience here. We came ...

I had the absolute worst experience here. We came in and "purchased" a Honda pilot. We came in on a Thursday and left with the vehicle that night. Fast forward to Tuesday of the next week and I got a phone call to come in and sign some paperwork. I was told it wouldn't take long so I went in with my 3 youngest children ages 4 and under. We waited a few minutes and then someone came in and told me that the financing didn't go through and they were going to take the car.When I asked why I was just being told about the financing not going through I was told that it was because the banks were closed. Remember we came in on a Thursday and I wasn't called until the following tuesday. I didn't know what to do and I was essentially stranded with no way to get home with my kids and no way to pick up my older kids from school. I was in tears and I was told that if I took the car then the police would be called on me. I found someone to pick me and my kids up and left. Nobody offered to help me find a different vehicle or offered any solutions. It was incredibly embarrassing and I was humiliated. Fast forward to 2018 and my husband and I received a lovely toll bill for the Honda pilot that we never actually purchased but that this dealership registered in our name. We have spoken to someone there twice about the bill and have been told it will be taken care of but that hasn't happened. We are also still without a car big enough for our family. I am incredibly frustrated with the whole experience and I will never recommend this place to anybody I know. That is just not how anybody should ever be treated. If I could give this place zero stars I would.