Jackie Grande

Review of William Tell Restaurant & Banq...

I was here end of October 2016 for my friends wedd...

I was here end of October 2016 for my friends wedding, which I was in. The overall appearance and cleanliness of the place was nice. The staff had said that we wouldn't have to lift a finger in getting the banquet hall ready for the wedding. However, the groomsmen and the bridesmaids did ALL the work to get the hall ready while the staff just passed them by. That was my first irritation which I wasn't going to say anything about until this happened. I was staying in one of the bridal suites as we were getting ready for the wedding. I had brought a brand new $40 iron, doesn't seem like much but when you're broke, $40 is a lot, and an ironing board to help steam the bridesmaids dresses. With all the chaos of the wedding going on, taking care of my tofdler daughter and all her things, I accidentally left my expensive iron and my ironing board in the suite. I called for over a week leaving messages with the head housekeeper only to be brushed off and ignored. Finally, I was so frustrated that NO ONE had called me back that I called and asked to speak with a manager because of my frustration. She was VERY helpful. I described to her my iron and ironing board and she said she had found them!! I was so excited. I had my dad pick them up a couple days later. Only to discover that one of the housekeeping or some other worked there had swapped my iron for a shittier version of an iron that LOOKED similar to mine but was definitely NOT mine. I called and complained and the manager just said well that's the only one I found. I said well one of your employees must have taken it and she said that it couldn't be proven so there's nothing they can do. So I'm super pissed that I have this crappy iron while someone who worked there has my awesome iron. Long story short, don't leave anything you want back there because someone is bound to take and/or swap it out with a shittier version of what you had. Super shady.