Urology receptionist Cindy is rude and condescendi...

Urology receptionist Cindy is rude and condescending. I have been going here for about 5 years and have never been talked to or treated this way. Everyone else in this department has been kind and helpful. When I asked to speak with her boss or someone to provide feedback on the customer service she wanted to let me know that after 3 years I am now a new patient - not sure what this comment was for or what she felt she was trying to prove. Unfortunately I got her on the phone the following day and once I gave my last name she snickered and immediately changed her tone of voice with me, dismissed me, and wouldn't let me finish explaining why the imaging department asked me to contact them.

My initial contact was because I received a letter in the mail explaining that my appointment for the upcoming 5 days was cancelled and I wanted to express to them my concern or dislike of that process that I felt if they were cancelling it they should have called me to reschedule it over the phone (this was for my 5 year cancer screening appointment so while maybe not to them this is a big deal to me). Cindy proceeded to tell me that they call and I must not have answered or returned their calls. I let her know this is untrue as I had just immediately returned her call and this was the 2nd time I received an appointment cancellation notice in the mail for my 2021 follow up appointment without ever receiving a call/text/or voice message.

I have not let the overturn in Urologists affect my decision to continue going to Iowa Clinic since Dr. Kellerman left; however after being treated this way (and only due to how long it takes to be seen as a "new patient" and a different location) this will be my last time coming to Iowa Clinic and I will be switching over to Dr. Kellerman.