Jason Lozo

Review of Herb Chambers Honda

Had a flat tire (the full size spare, brand new, l...

Had a flat tire (the full size spare, brand new, literally 30 minutes of driving on it) on my Lexus and all the gas station air pumps were down because of cold weather. Brought it here at 9 am just to put air in it. They almost didn't take it in and told me I should go to the Lexus dealer. On a flat tire. Then, they told me it would be two hours and if there was something wrong with the tire they couldn't even change it, and if I couldn't drive it they wouldn't keep it on their lot at all. Because, you know, Honda tires are apparently not the same as Lexus tires. Or something.

They never called, so I went in at 6 pm, AND THEN, they charged me $25 for "fixing it," which I would be fine with except they stated it was due to a valve stem cover. Not the valve stem, the cover. The little plastic screw on bit that people lose all the time. There is no way on earth a tire can go flat due to anything with that little cover. I honestly would have paid $25 just for their time and because I was desperate, just don't lie to me, especially when it's something akin to telling me that grass is blue.

So, to sum up, they almost turned me away because it's not a Honda, took all day to fill a tire with air, and then charged me $25 (probably because they know they're the only ones with air around) and lied to me and treated me like a complete moron while basically holding my car hostage. So yeah, safe to say I will never set foot in this dealership again, and neither should you unless you have tons of cash and don't value your time and money and don't mind being treated like an idiot.