First time wearing a monitor. I will have to wear ...

First time wearing a monitor. I will have to wear this thing for 30 days because of being a Covid long-hauler! Never have had heart issues so I know nothing about this stuff. I saw my doctor on a Friday and was told I would be called within 48 hours to get registered for the monitor. Didn't expect a call over the weekend but by the following Tuesday and still no call, I called me doctor, was given the phone number and called Prentice. They supposedly registered me and said the monitor would be shipped out in 2-3 days. Wednesday, I was called and they told me what my cost would be after my insurance. Great. They said the monitor would be mailed out in 2-3 days. The following Monday, no monitor has arrived so I called again. A girl checked and said they were told to hold my monitor until payment was approved. WHAT???? After discussing with my husband, I called back and got Brigette. She checked and said the monitor would be sent out overnight. When I asked why it was held up, she just went on to other things and never answered that question. Overnight turned into two more days which put this monitor arriving almost two weeks after I was told it would be 2-3 days.

I Called for instructions on how to put it on and she couldn't have been more unconcerned. I told her I couldn't hear her, she said the headset was turned up all the way yet later in the call, she turned it up! I would tell her I didn't understand an instruction and rather than trying to explain, she just kept repeating what she had said! I couldn't get the patch on in the right place, she should have told me to stand in front of a mirror which she NEVER did! She wasn't rude, she just didn't give a hoot!! She got snotty when I was asking how long it will take for the information to be sent to my doctor. She said this device is constantly communicating with my doctor....how am I to know this????

I had to call back the next day because I was having skin irritation. I got a kid who seemed to be reading answers off of a screen. He was clueless!!! Absolutely CLUELESS!!! I became so irritated I told him I would call back later and get someone who knew more and said "goodbye" then hung up!! This might be a good monitor, I don't know, but they would be hard pressed to find more unconcerned, inept people!!!