maura kelly

Review of The Herrington Inn & Spa

It is so sad how rundown this establishment has be...

It is so sad how rundown this establishment has become. Outdated overcrowded lobby and rooms. We had stayed at the Herrington seven times previously and it slowly got worse and worse. They cater to one time visitors only. If you are not having a wedding there they could care less about you. After making reservations two plus months in advance they switched our room and gave no reason. This room was not decorated, was across the hall from the spa desk, next to an elevator and right across from the public access doors. Obviously they are now catering to a way lesser clientele as we were awake until three a.m. listening to drunk people yell and scream two rooms down. These same people took the chairs off the "patio" of our room, crashing into the glass doors while doing so. The blinds did not work so after being up all night sunlight woke us up very early. After I complained the staff did not care and pretended I was given an upgrade. Uh,no. Then the director of hospitality for the Shodeen group did not bother to call me. He emailed me and admitted he was defensive. He laughably offered me a free night if I paid for one. I would never stay here again!! This place is an outdated, sad establishment. If I could give it negative stars I would.