08-14

08-14

Nothing from Lewis the GM
Michael the Sales Rep
Vania the Sales rep
John the Finance guy

08-12

Left a message for Lewis Singleterry the GM

MY balance to zero and I assumed that everything was taken care off. In fact I had emailed the CEO of GM Financial Mary Ibara and when I checked my account it was zero . Three weeks later I start getting calls from GM Financial now im being charged $528.00. My GM account now shows i owe $528 and an BEING CHARGED FOR A $395 FEE THAT YOUR LYING SALES PEOPLE AND FINANCE MANGER PROMISED ME WOULD BE WAIVED IF I BOUGHT ANOTHE VEHICLE FROM YOU WHILST I STILL HAD 4 MONTHS LEFT ON MY LEASE .
Please click the thumbs u if my negative review made your change your mind about buying a vehicle from Quality Chevrolet Escondido .

Nothing>

Update evening 07-21

Nothing

Update 07-20-2020

i was promised the disposition fee of $395.00 would be waived on a returned leased vehicle and it was't . This may be more of a complaint against GM but I do feel that I have to make this known to anyone considering leasing a Chevy or GM brand .
Here is the review : American Autos have not had the best reputation in the past but they have improved big time over the last decade and when my Toyota electric car lease ended , I needed another 5 seat electric and Toyota only had a 4 seater . I ended up leasing a 2017 Chevy Bolt on a 39 month lease and really liked the car . With a few months left on my lease I started to look at options and ended up a great offer and decided to buy a 2020 Chevy Bolt (earlier than I had anticipated) . This meant that I would be carrying an extra vehicle payment and insurance for approx 4 months but I was able to avail of what was remaining of the Federal tax credit that was running out. The Dealership also assured me that the Disposition fee of $395 on the returned leased vehicle would be waived . Forward four months later I have the car professionally cleaned and drop of the 2017 Chevy Bolt a week early and under the allocated mileage for the lease. I remind the guy at the dealership of a promise to waive the disposition fee and he assures me that it will not be charged . I sign a paper and the process is easy .The guy at the dealership tells me that there will be an inspection by some inspector from GE Financial . I think ok - no big deal- but In the back of my mind i am thinking this is unusual ; maybe there is an FU coming because you cannot challenge it there and then . In the past , whenever i dropped off my leased vehicles at Toyota the paperwork process took a bit longer but the process was transparent and there was no possibility of a surprise hidden bill later. Well guess what , low and behold approx a month later I receive a $1250 bill from GM Financial . $395 disposition fee and $768. 00 in wear and tear fee plus $90.00 in Gov fees( tax ?) . The reason I gave perhaps more background info at the start of the review is that I wanted to give some history because people do not switch their Auto dealer easily or often. It is really difficult to get consumers to change perceptions of a brand in the auto industry and can takes decades . I made that jump and switched brands. Indeed I love the Chevy Bolt EV , have no complaints about the quality of the vehicle BUT will never buy/ lease another Chevrolet or any Brand associated with General Motors . I haven't started the process of disputing the charges but the reality is that I will never do business with General Motors again and will tell everyone NOT to do business . Was it worth screwing a customer and losing the life time value of that customer and their family ?