Rachel Crowley

Review of MarketSource

When I was first hired on with this company I thou...

When I was first hired on with this company I thought you know what, why not? Before working for this monstrosity of a company, I drove for Lyft and was getting by. The reason why I am leaving such a horrible review for this company is for one, they set extremely unattainable sales goals for their reps. For two, they had next to nothing in the stores inventory to sell, and they also only gave us one carrier to sell meaning if a humble Verizon or Sprint customer came in, we had to persuade them to switch which almost never happened. Also, when they initially hire you on, they give you a nice long salespitch on the history of their great company, but they don t actually show you how to activate phones until your in the store and actually in front of a customer. I m also a part of the LGBT community and I have to say the way that I was treated by my guests was beyond horrible. I was harassed for my gender identity and some of my guests created a very hostile work environment for
Me. When I heard that they were downsizing from 1200 to about 800 stores and that my store was one of the locations on the chopping block, I was kind of happy. If i were
To say anything about this company it is this. Value your employees more and listen to what they have to say instead of going off total BS claims made by the store regarding customer complaints with absolutely NO Merritt. If you want us to sell, please provide better training and actually stock the cell phones and accessories that customers want. Honestly, before I started with MarketSource, I had absolutely NO idea that this complaint even existed. I am like most people. When I think of buying an iPhone, I by default think the Apple store or Best Buy or even in rare instances the corporate store. If you want to make yourself more visible as a company, instead of setting unattainable numbers and doing gift card promotions, spend some money on web and TV ads.I m pretty sure if I saw a Marketsource ad and I knew there was a small boat at the back of the store I would totally buy my phones there.