We haven't even rented and we already hate the sta...

We haven't even rented and we already hate the staff. To be fair they have called me back but I'm busy with school and work. I missed their phone calls twice but I literally called back within 5 minutes. No answer. I usually prefer email but they just send you generic pre-typed emails. They won't answer any of your questions through email. It sucks because my fiance and I were very interested in renting from them.