Great hotel, clean and nice rooms. However I am in...

Great hotel, clean and nice rooms. However I am injured and on on crutches. I am also a Gold Elite member and put a note requesting an accessible room on the reservation. Then, we called ahead and also requested an accessible room, specifically with shower bars as I cannot stand up without assistance. I checked in ON CRUTCHES and even after all that, was not given an accessible room. I almost died in the shower and my crutch kept getting caught in the narrow walkway of the room. For 3 separate people to screw that up, is completely unacceptable. When I checked out, it was the same employee who checked me in, and I told him our room was not handicap accessible, all he said was "I don't see a note for that, sorry". I won't be starting there again.