They are a terrible company. The phone crew is u...

They are a terrible company. The phone crew is untrained, unprofessional, and highly clueless. They never follow through with anything, and every time you call back, they have no clue what it is they were supposed to be following up on. Then of course the whole process starts over and then over again and again etc. I guess a lot of patience is necessary. It usually takes 4-14 months to get a bill paid. Unfortunately ive been dumbed down enough that im starting to get accustomed to having collections letters sent to me on a regular basis. But i am always concerned about how it will reflect on my credit score. Of course, they wont answer that question.
I would absolutely LOVE to give them 1 or 0 stars, but i cant complain too much when my family of 4 gets coverage for $28 a month. I guess you get what you pay for. But still, considering i spend 30-50 hours a year on the phone with them, all while constantly worrying about my credit score, is it worth it to me?

Yeah......i guess