I called 4 times but the calls were all dropped. A...

I called 4 times but the calls were all dropped. After giving it one more try the call went through but there was no one on the other side of the phone. I contacted my Dr. to see if they could help out and 5 minutes later Medvantx called me back. Again, there was no one on the other side. They called right back and I got a very frazzled rep who essentially berated me and said she had no records of phone issues on their end...ok?? Then she proceeds to tell me that they have tried to contact me 3 times to fill a prescription for me and I refused to take action. I tried to explain that I didn't need a refill at the time (these pills are $125, so I won't refill unless I absolutely need to). I never spoke to this person in a rude way and I never made it seem like the phone issues were anyone's fault, I just kept trying to talk to her about my needs but she would just talk over me or make things out to be my problem.
I never ever write bad reviews but I just didn't appreciate having my previous "inaction" being thrown in my face. I now need the prescription refilled so please help with that in a kind and caring way. Customer service reps are not robots and neither are your customers, talk to us like we're human beings and we'll be as nice to you as you are to us.