They claim they destroyed all of their paperwork w...

They claim they destroyed all of their paperwork when they were bought out by Sonic Automotive and have no record of our Gap insurance...even though we provided them with our copy and everything else they asked for. I will be reporting them to the Better Business Bureau and taking legal action if this is not resolved. This is unacceptable. No one answers the phone or emails and they barely wanted to speak when we went up there. Horrible company that does not honor their policies.