I have to say that Audi Santa Monica was absolutel...

I have to say that Audi Santa Monica was absolutely the worst experience I've had car shopping. So bad in fact that I was willing to pay more money to have the car "dealer swapped" so I could purchase from a dealership that is at the opposite end of the spectrum, Audi South Coast. Unfortunately, this couldn't be arranged and I had to deal with Santa Monica due to the fact that they had a car color that is rare.

Santa Monica Audi staff knows next to nothing about the product and merely hopes you are willing to buy whatever stock they have on hand. I also witnessed the famous, "what do you want your payments to be?" and "yes, we can take your trade-in" (yeah at half of what Carmax or KBB Instant Cash would offer). Requests to view cars will result in dramatic displays of inconvenience. Last minute changes in terms of sale should also be expected. Promises to return calls in 15 minutes result in 2+ hour waits if you get a call at all. Requests to speak to managers go unheeded. Ask the staff about what's included in drive-off and they have no idea. I can only speculate that upper management likes their staff to be stupid so claiming ignorance isn't a complete lie. Oh and nothing is more enjoyable than having someone tell me things like, "this is a huge upgrade over your last car" and that scratches and dings on a new car are "all part of the process." What was the capstone to this whole event? Walking in on my sales person complaining to his finance guy about how "hard" he had to work and how much effort he put into this deal. He literally spent less than 15 minutes with me. Do yourself a favor and go anywhere else to buy a car.