Nikki Schwartz

Review of Apple Tree Honda

Preowned Apple Tree Honda sold our family a used 2...

Preowned Apple Tree Honda sold our family a used 2011 Honda Odyssey with a broken tail light. It's taken many phone calls(on my part) and 4 weeks to fix. Unacceptable. Unfortunately, there is no customer service once the car is sold. Gene was the salesman. Both Grant and Blake both said they would take care of the situation @ 3 weeks out. No one did. I called again at 4 weeks. I was told someone would call me btw 1pm-3pm. No one did. I had to call back again. Too many people dropped the ball. From the initial inspection when the tail light was not found/seen to ordering the part to call backs/follow up. Unpleasant and disappointing to say the least. Over a hour to have the repair. No car wash. No vacuum. No customer service on their part for their mistakes time after time.