Made me pay for house clearance after my dad died ...

Made me pay for house clearance after my dad died even though they would sell items on. And workmen intensely rude made me very upset during an already traumatic time, made me pay full quoted price even though they did not complete quoted hours, and I was told on the phone by management that if job did not take full time I would only have to pay for hours worked. Was told on the day of the clearance that if I did not pay full price they would unload all items and leave them on the side of the road. Not at all what I expect from a charity. Horrendous