the job i have requires for me to reach out to gal...

the job i have requires for me to reach out to galles for one of my company's lease units -- the customer service is TERRIBLE. our unit goes in there for repairs constantly and every time no one has a clue who we are, what the unit is, and can't even search it by the VIN. by far the worst service i've recieved, it makes me nervous to ever bring it back in fear that they won't have a clue who it belongs to, prior services, or that they will even keep track.