Dustyn Williams

Review of Baton Rouge Water Company

Western Union to pay, huh? Oh.. we can't find you'...

Western Union to pay, huh? Oh.. we can't find you're account. Call customer service. Oh... you have a job? Like, you actually work? Too bad, you'll never be able to talk to us.

Maybe you could try SmartBill. That sounds easy.

"Smart" Bill. Every pdf form fails to have a year on the credit card. On every browser. On every computer. Send an email? No response. Make a phone call? Oh... we're only open from 10am to 2pm (exaggerated).

Sure you can call in, but make sure you start the process at 10am since it will take 2 hours to actually do anything.

And then there's that automated prick where it takes 19 taps and 15 minutes to get on hold. "Sign up for auto pay, isn't that convenient" yeah... it would be... if you're billing system could work one time.

It's a monopoly, so when they turn your water off without informing you they are going to do it, be prepared to pay 100 dollars to have it turned on. Even when you owe 50 dollars. And their billing system and customer service center has failed. For 3 months.

You can't use anyone else, so... tough titties. Be ready to pay.

If you're a bumpkin and do things only in person with a checkbook, you'll love this company. If you have any intelligence and live, you know, in any decade where computers existed, you won't.