James Westcott

Review of Holzhauer Motors Ltd

I was told they would look at my truck on Tuesday ...

I was told they would look at my truck on Tuesday they didn't even look at it till the following day. They told me it would be completed by Monday, it's now Thursday of the following week and I still don't have my truck. They didn't offer me a loaner car or anything during this period and they won't return my phone calls like they say they will. I had to keep calling and harassing them to get any information about my vehicle. I've needed a vehicle now for OVER a week and still don't have it. I will not do service with this company again. This is beyond ridiculous.

Update: they finally gave me a vehicle to drive after telling me there was going to be another delay on their part and I demanded they give me a loaner car, cause they still don't have my truck done, they are now telling me it's going to be next week sometime? What ever day that means, that my truck will be done cause they forgot to put parts on the order list twice now.
The loaner car they gave me had no dash lights at all. We were driving to our vacation spot when it started to get dark is how i figured this out. We had to turn around, there is no way to get to our destination without night driving and still make it in time. I'm beyond hot at this point. Driving home out on the highway with my kid in the car not being able to see your speed or anything on your dash is not safe at all.

Update: went out there to exchange the vehicle because it can not be driven at night. Had to wait there for over hour and half, almost 2 hours instead of going on our vacation like we were supposed to be able to do, so that they could try to figure out what to do about the vehicle having no dash lights, instead of them giving us a different vehicle to drive so that we could go on our vacation. We had to turn back last night to begin with because of them. I had to take this vehicle to begin with because they could not order the parts they needed to when they needed to and then kept forgetting to put parts on the list. Don't take a job you can't handle.

I do not recommend this place to anyone. I will not return to this business