I had a complicated concern with my account.

I had a complicated concern with my account.

After speaking with a number of representatives with both Consolidated and AT&T----Ryan B. in the Billing department---stepped forward and took my complicated issue and went above and beyond to resolve it to my satisfaction.

Whereas with other reps I found them eager to transfer me but Ryan stayed with it and persisted until he got action. He has one thing so many people lack and that is a virtue called "follow through".

In my opinion he is an outstanding star in your organization and at review time I suggestion someone speak to his boss and have him promoted.

Maria, a satisfied customer